Shipping policy
Shipping & Delivery
SECTION 1 – Processing times
All shipments are processed the day after your order.
Please note that during high‑volume periods (sales, Black Friday, Christmas, etc.) processing times may take longer than usual.
Parcels are generally delivered 5 to 10 days after ordering. These timeframes allow us to offer free shipping to most of our customers.
SECTION 2 – Shipping methods and costs
- France shipping: Free standard delivery
- European Union shipping: €9.90 standard delivery
- International shipping: €19.90 standard delivery
SECTION 3 – Delivery times
Our delivery times may vary depending on the order.
We have multiple warehouses around the world to minimize costs and keep the possibility of offering you free shipping.
As a result, you may receive multiple parcels for a single order depending on our stock. This also sometimes allows us to deliver faster.
SECTION 4 – Order tracking
You will find tracking information for your parcel(s) on your order confirmation.
SECTION 5 – Damaged items
If you receive a damaged item, please contact us.
SECTION 6 – Lost parcels
If you opted for secure shipping and your parcel is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, which may include a replacement or a refund.
SECTION 7 – Customs duties and import taxes
For international shipments, additional costs due to customs duties and import taxes may apply. These are typically the responsibility of the customer.