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Before contacting us, please take a look at our FAQ : we've compiled answers to our customers' most frequently asked questions. You'll likely find the solution there quickly, without waiting for our reply.
FAQ / Frequently Asked Questions:
Who are we ?
VYRARING was born in the United States , at the heart of a community of sports and technology enthusiasts. The idea was simple: to create a connected ring capable of providing the same data as a watch, but with a minimalist and elegant design .
Given our success, we decided to develop a team in Europe to meet the expectations of European athletes: demanding users who want to track their sleep, heart rate, activity ... without compromising on comfort or style.
Our mission is clear: to make health and performance tracking accessible to everyone, without paid subscriptions or closed ecosystems.
With VYRARING, you have freedom : the freedom to wear a classic watch, to sleep without a bulky bracelet, and to track your data with ease.
Do I need to pay a subscription to use VYRARING?
❌ No, absolutely no subscription is required to use VYRARING .
From the outset, we made a strong choice: not to add a monthly or annual expense for our customers. Many brands of smart rings or watches require a subscription to access complete data, but we took a different approach.
Our vision is simple: once you've purchased your ring, you're set. You have unrestricted access to all your data (sleep, heart rate, activity, calories, etc.) with no hidden fees . This allows you to focus solely on what matters: analyzing your results, making progress, better understanding your body, and improving your daily life.
With VYRARING, there are no unpleasant surprises: you pay only once, then you enjoy complete freedom.
Is the ring compatible with my smartphone?
✅ Yes! The VYRARING ring is compatible with iOS and Android , regardless of your phone brand. Unlike the Samsung ring, you don't need a specific smartphone.
Is the app available in French and other languages?
Yes. The application is available in French, English and several other European languages, so that everyone can use it easily.
Is the ring waterproof?
Yes! It has IP68 certification, which means it's dustproof and waterproof. You can wear it in the shower, at the pool, or during your workouts.
How to choose the right size?
We offer a detailed size guide . Simply measure your finger with a piece of string (or a strip of paper) and a ruler, then compare it to our chart. The ring is best worn on the left hand, either the ring or middle finger , for optimal heart rate accuracy.
If you already have rings at home, you will simply need to take the measurements to choose the right size!
How long does the battery last?
The ring offers up to 6 to 8 days of battery life depending on usage. The included charging case allows for multiple recharges, even without being plugged in.
What does the VYRARING box contain?
Each ring comes in a box which contains:
- 1 connected ring
- 1 charging case
(⚠️ In accordance with environmental regulations, no USB cable is provided)
Is a user manual provided with the ring?
For environmental reasons, we do not include a paper manual in the package 🌍
At the launch of VYRARING, we printed a paper manual in English. However, to limit our environmental impact, we have chosen to stop this practice.
You now receive a complete user manual in PDF format , translated into several languages (French, English, Spanish, German, Italian, etc.). You can easily access it from your smartphone, tablet, or computer at any time.
However, you will receive a complete user manual in PDF format , translated into several languages. Initially available in English for our customers in the United States, it is now offered in French, Spanish, German, Italian, and many other European languages . You can access it anytime from your smartphone, tablet, or computer.
Can I record my sports activities?
Yes! You can start recording your activities (running, cycling) directly from the mobile app. You can then view your data in the mobile app.
Is the ring suitable for both men and women?
Absolutely! Its elegant and minimalist design suits all styles, whether you are a top athlete or simply looking to track your sleep and health on a daily basis.
Who uses VYRARING?
Our community is made up of both men and women, top athletes as well as people who simply want to track their sleep or daily activity.
👉 Today, 59% of our customers are men and 41% are women , proof that VYRARING adapts to all profiles and all lifestyles.
Where do you ship from and what are the delivery times in France/Europe?
We ship from Europe to ensure speed and reliability. In France, delivery takes an average of 4 to 7 business days. For the rest of Europe, please allow 5 to 8 business days.
Can I exchange it if the size doesn't fit?
No, we do not offer exchanges after purchase. To avoid any mistakes, we have created a very precise size guide that allows you to choose the perfect ring for your finger. The colors are also clearly indicated and accurately represented in our product images, so you can order with complete confidence.
Are there any customs fees for the EU/France?
No. All our shipments are made from the European Union, which means that no customs fees apply for France or other EU countries.
Can I wear it with other rings or jewelry without affecting the measurements?
Yes, the VYRARING can be worn with other jewelry. Just make sure it fits snugly on your finger to ensure optimal precision.
Does the ring scratch easily? Do you have any care and cleaning tips?
The VYRARING is made of titanium alloy, which is highly scratch-resistant. To maintain it, simply clean it occasionally with a soft, dry cloth. Avoid abrasive products.
Should I wear the ring on my left hand?
Yes, for better heart rate accuracy, we recommend wearing the ring on the left hand (heart side), preferably on the ring, middle, or index finger.
Can I switch fingers without impacting accuracy?
It is possible to wear the ring on another finger, but for optimal results, maintain a consistent position. This also makes it easier to track over time.
Is my data encrypted and GDPR compliant?
Absolutely. Your data is stored securely and encrypted. It complies with the GDPR, and you can request its deletion or export at any time via your account.
Can I export my data (CSV/share with coach/doctor)?
Yes, it is possible to export your data in order to share it with a coach, a doctor or to keep it in your own tracking tools.
Will the ring sync if I don't have my phone with me during the day?
Yes. The VYRARING continuously records your data. You don't need to have your phone with you at all times: synchronization happens automatically as soon as you reconnect the ring via Bluetooth.
How to improve the accuracy of the heart rate sensor at night?
For optimal measurements, wear the ring snugly on your left hand, on your ring, middle, or index finger. Avoid a loose fit.
Can I share my results with my partner or create multiple profiles?
Each ring corresponds to a unique profile. However, you can reset the ring if you want someone else to use it with their own account.
Do you have any user testimonials?
Yes, you can find detailed feedback and testimonials from our customers in our BLOG section.
Is delivery free?
Yes, delivery is free in France and the European Union!
No unpleasant surprises at the time of payment: the price displayed is the final price.
We believe that every customer deserves a simple and transparent service.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) as well as via PayPal (possibility of paying in 4 installments without fees).
All payments are secured using SSL encryption to guarantee the protection of your data.
May I contact you for advice on choosing a product?
Of course! We're here to help you ❤️
You can contact us via the website chat or directly by email. We respond within 24 hours.